Refund and Returns
UpCycling Guitars since 1985
Rubÿtone makes things that are not always easy to put back in the box.
Some of what we sell is one-of-a-kind. Some is built to order. Some has already lived a previous life before it found its way here.
So our return policy is deliberately simple.
Years Experience
- Best Quality
- Guarantee
- One-of-a-kind
Custom and One-of-a-Kind Instruments
Custom-built instruments and other pieces made specifically for you cannot be returned simply because you changed your mind.
Once we have agreed on a project and started building it, the money and materials are committed to that project.
If there is a problem with the work we have done, that’s a different matter. We want you to be happy with what you receive, and we’ll work with you to resolve a legitimate problem.
Ready-to-Ship Items
For items that are offered for sale as completed, ready-to-ship products, please contact us within 14 days of delivery if you believe there is a problem with your purchase.
Items returned for reasons other than a defect must be returned in the condition in which they were received and may be subject to return shipping costs.
Because many Rubÿtone pieces are unique, vintage, modified, or otherwise not exactly like something that came out of a factory yesterday, normal signs of use, age, modification, or character are not necessarily defects.
Damaged or Incorrect Orders
If something arrives damaged or you receive something other than what you ordered, contact us as soon as possible.
Please include photographs of the item and its packaging if there is shipping damage. This helps us understand what happened and what to do next.
We’ll work with you to find a reasonable solution, which may include repair, replacement, or a refund.
The Short Version
If we made a mistake, we’ll make a reasonable effort to fix it.
If something arrives damaged, let us know.
If you ordered a custom instrument and then decided you don’t want it anymore, that’s a different story.
We make unusual things. The policy has to leave a little room for that.
The Rubÿtone Trade-Up Policy
Want a better Rubÿtone later? Trade yours back and get full credit for what you paid toward another Rubÿtone, as long as it comes back in substantially the same condition.
Refunds
If a refund is approved, it will normally be made using the original payment method.
Refunds may take a little time to appear, depending on the payment provider or bank involved. That part is unfortunately outside our control.
Consultation
- By appointment only
- (212) 444-8424
- rubytone@gmail.com
Please don’t send a return without contacting us first.
Tell us what happened and we’ll figure out the appropriate next step.
We’re much more interested in solving a problem than in making you navigate a maze of forms and fine print.
Contact Us Before Sending Anything Back
Our Team
Our Best Team
Danny Doe
Manager
Erika West
Employee
